RETURN POLICY

RETURNS, EXCHANGES & REFUND POLICY

At Agbeke Alaso-Oke, we take pride in creating thoughtfully designed garments that celebrate Nigerian heritage, craftsmanship and contemporary style. We are committed to ensuring that every customer, whether in Nigeria or abroad, is satisfied with their purchase.

Where you experience any issue with your order, please contact us promptly. This Policy sets out the circumstances and conditions under which Agbeke Alaso-Oke may accept returns, process exchanges and issue refunds.

  1.    RETURN ELIGIBILITY

You may request a return within 14 days of receiving your order, provided that the item satisfies the conditions set out in this Policy.

To qualify for a return, the item must:

  • Be unused and in its original condition;
  • Be free from stains, damage, alterations or any other signs of use;
  • Have all original tags and labels attached, where applicable;
  • Be returned in its original packaging, where applicable; and
  • Be accompanied by proof of purchase or the applicable order number.

Please note: “Unused” means an item that has not been worn or used outside the customer’s private residence and has not been worn or used for any public appearance, event, occasion, outing, photography, videography, or similar purpose. For the avoidance of doubt, an item shall not be considered unused where the customer has taken, published, posted, uploaded, transmitted, or otherwise shared any photograph or video of themselves wearing or using the item, whether on social media or by any other means.

Any item that does not satisfy these conditions may, subject to applicable law, be deemed ineligible for return, exchange or refund.

  1. ACCEPTABLE REASONS FOR RETURNS
  2. Defective or Damaged Items

Where an item arrives damaged or has a manufacturing defect, you must notify Agbeke Alaso-Oke within 7 days of receiving the order.

You may be required to provide photographs or videos reasonably demonstrating the alleged damage or defect.

Upon review and confirmation of the issue, Agbeke Alaso-Oke will arrange an appropriate resolution, which may include:

  • A replacement;
  • An exchange; or
  • A full refund.

Where the damage or defect is attributable to Agbeke Alaso-Oke, we will bear the reasonable cost of returning the affected item.

  1. Incorrect Item Received

Where you receive an item different from the item ordered, you must notify Agbeke Alaso-Oke within 7 days of delivery.

We will arrange for the incorrect item to be returned and, subject to availability, will dispatch the correct item at no additional cost to you.

Where the correct item is unavailable, we may offer an alternative resolution, including a refund.

  1. Item Not as Described

Where the item received materially differs from its description, agreed specifications or product representation on our website, you must contact us within 7 days of receipt.

Following an assessment of the complaint, we may provide a replacement, exchange, refund or such other appropriate resolution as may be applicable.

Please note that slight variations in colour may arise from lighting, photography or differences in individual screen settings. Such variations will not, in themselves, constitute a defect or material discrepancy.

  1. Quality Concerns

Where you reasonably believe that an item does not meet the applicable quality expectations, you must contact us within 7 days of receiving the item.

We will assess the complaint and determine the appropriate resolution having regard to the nature and circumstances of the issue.

  1. Wrong Size or Fit

Where an item does not fit as expected, you must contact us within 7 days of receipt.

Subject to availability and compliance with this Policy, we may offer an exchange for another available size.

The item must be unworn and unused and must be returned with its original tags and packaging, where applicable.

Please note: Customers are responsible for providing accurate size and measurement information when placing an order. An item correctly supplied in accordance with the size selected by the customer will not ordinarily qualify for a refund solely because the customer selected an incorrect size.

Accordingly, Agbeke Alaso-Oke does not offer refunds for changes of mind, incorrect size selection or preference-based dissatisfaction, except where otherwise required by applicable law.

  1. MADE-TO-ORDER AND CUSTOMISED ITEMS

Customised and made-to-order items are generally non-refundable where the customer changes their mind, selects an incorrect size or is dissatisfied with a preference-based aspect of the garment.

Notwithstanding the foregoing, where a customised or made-to-order item is defective, damaged, incorrectly supplied or materially different from the agreed specifications, the customer may be eligible for a refund, exchange or other appropriate resolution, subject to our assessment and applicable consumer protection laws.

Before production commences, customers are required to carefully confirm their:

  • Measurements;
  • Selected size;
  • Colour;
  • Fabric;
  • Design details; and
  • Other customisation requirements.

Where applicable, any specific return conditions relating to a made-to-order or customised item will be communicated to the customer before production commences.

  1. NON-RETURNABLE ITEMS

The following items are generally not eligible for return or refund:

  • Items that have been worn, washed, altered or damaged after delivery;
  • Items returned without their original tags, where applicable;
  • Customised or specially altered items, except where the item is defective, damaged, incorrectly supplied or materially different from the agreed specifications;
  • Items specially ordered outside our regular stock, except where otherwise agreed or where the item is defective or incorrectly supplied; and
  • Items returned after the applicable return period.

Any exception to the foregoing will be considered having regard to the circumstances of the particular order and applicable consumer protection requirements.

  1. HOW TO INITIATE A RETURN

To request a return, please contact us at:

Email: info@agbeke.com

Your return request should include:

  • Your full name;
  • Your order number or proof of purchase;
  • A description of the reason for the return;
  • Photographs or videos, where relevant; and
  • Any other information reasonably required to assess your request.

Once your request has been reviewed and approved, we will provide instructions regarding how and where the item should be returned.

Please do not send any item to an address without first receiving return instructions from us.

  1. RETURN SHIPPING
  • For defective, damaged or incorrectly supplied items attributable to Agbeke Alaso-Oke, we will bear the reasonable cost of return shipping.
  • For eligible size-related exchanges or other customer-initiated returns, the customer will generally be responsible for the applicable return shipping costs.
  • Original delivery charges are generally non-refundable, except where the return arises from an error attributable to Agbeke Alaso-Oke or where otherwise required by applicable law.

For international returns, customers are responsible for ensuring that returned items are securely packaged and dispatched using a reliable and trackable delivery service.

Agbeke Alaso-Oke will not be responsible for any item lost in transit before it is received by us.

  1. INTERNATIONAL ORDERS

This Policy applies to customers purchasing from Nigeria and other countries to which Agbeke Alaso-Oke delivers.

For international returns:

  • Customers must contact us before shipping any item back;
  • Return shipping arrangements will be communicated after the return request has been reviewed;
  • Customers may be responsible for applicable return shipping costs, customs-related charges and other expenses associated with returning an item, except where the return is due to an error attributable to Agbeke Alaso-Oke; and
  • Customers are responsible for complying with all applicable shipping and customs requirements relating to the return.

Customs duties, import taxes and other charges imposed by the destination country may not be refundable by Agbeke Alaso-Oke.

  1. INSPECTION AND APPROVAL

Upon receipt of a returned item, Agbeke Alaso-Oke will inspect the item to determine whether it satisfies the applicable conditions under this Policy.

We will notify you by email of the outcome of the assessment.

Where the return is approved, we will proceed with the applicable refund or exchange.

Where the return is rejected, we will communicate the reason for the decision.

  1. REFUNDS

Agbeke Alaso-Oke offers refunds primarily in respect of items that are:

  • Defective;
  • Damaged;
  • Incorrectly supplied; or
  • Materially different from the agreed description or specifications.

Where a refund is approved:

  • The refund will generally be processed within 7 business days of approval;
  • The refund will ordinarily be made to the original payment method; and
  • The time required for the refund to reflect in your account may vary depending on your bank or payment provider.

Refunds will generally be issued in the currency in which the original payment was processed.

The amount ultimately received may vary due to exchange-rate fluctuations, currency conversion or charges imposed by banks or other financial institutions. Agbeke Alaso-Oke will not be responsible for such variations or charges.

Where a refund to the original payment method is not reasonably possible, we will contact you to agree on an appropriate alternative.

  1. EXCHANGES

Exchanges may be offered in respect of:

  • Defective or damaged items;
  • Incorrect items supplied; and
  • Eligible size-related returns.

All exchanges are subject to product availability and compliance with the applicable conditions of this Policy.

Where the requested replacement is unavailable, we may offer an alternative size, another suitable resolution or a refund, as appropriate.

  1. LATE OR MISSING REFUNDS

Where you have been notified that your refund has been processed but the refund has not yet reflected in your account, you should:

  1. Check your bank account or payment account;
  2. Contact your bank or payment provider to confirm whether the refund is pending; and
  3. If the refund remains unreflected, contact us at info@agbeke.com, quoting your order number and relevant refund details.

We will reasonably assist you in following up on the matter.

  1. PROMOTIONAL AND SALE ITEMS

Unless expressly stated otherwise at the time of purchase, promotional and sale items are subject to this Returns, Exchanges & Refund Policy.

Any special conditions applicable to promotional or sale items will be communicated to customers before purchase.

  1. APPLICABLE CONSUMER RIGHTS

This Policy is intended to set out Agbeke Alaso-Oke’s procedures and terms governing returns, exchanges and refunds.

Nothing in this Policy shall be construed as limiting, excluding or waiving any consumer right or remedy that cannot lawfully be limited, excluded or waived under applicable law.

Where the laws of a customer’s country provide mandatory rights or protections that differ from the provisions of this Policy, such mandatory rights and protections shall apply to the extent required by law.

  1. POLICY UPDATES

Agbeke Alaso-Oke reserves the right to amend or update this Policy from time to time.

Any amendment or update will be published on this page together with the applicable revised effective date.

  1. CONTACT US

If you have any questions regarding this Policy or require assistance with a return, exchange or refund, please contact:

Agbeke Alaso-Oke Designs
Email: info@agbeke.com
Website: www.agbeke.com